Refund & Cancellation Policy
Overview
This policy explains how cancellations and refunds are handled for all ChatBlu plans and services. It applies to source code licenses, setup services, trainings, and support deliverables.
Key Principle
Once access to the source code is delivered, refunds are not possible under any circumstance because digital goods cannot be returned and intellectual property is irrevocably transferred.
Before Delivery
Orders may be cancelled prior to delivery of credentials or files. If no work has started, a full cancellation is possible.
If setup or customization work has begun, a proportional service fee may be deducted from any eligible pre-delivery refund.
After Delivery
No refunds, returns, or exchanges are offered after delivery of source code, repository access, download links, license keys, or credentials.
Training sessions completed or partially completed are non-refundable.
One-Time Setup and Services
One-time setup, installation, server configuration, Facebook/WhatsApp API assistance, and branding/customization services are non-refundable once work has started.
If the customer fails to provide required documents, access, or approvals, the service window may be paused but fees remain non-refundable.
Subscription or Maintenance (if applicable)
If a recurring support/maintenance plan is purchased, you may cancel the next billing cycle any time before renewal. Past payments are non-refundable.
“Lifetime updates” entitle you to new releases as published for the licensed model; they do not include custom development unless stated.
Eligibility and Access
Delivery is deemed complete when any of the following occur: download link shared, repository/invite sent, email with attachments delivered, or server credentials provided.
The license is granted to the purchaser per the chosen model and terms; redistribution or reselling is prohibited unless expressly permitted.
Bugs, Support, and Fixes
Report bugs within your support window; fixes will be provided as per the plan’s support scope.
Refunds are not issued for bugs; remediation is via patches, guidance, or updates.
Chargebacks
Filing an unfounded chargeback after delivery violates this policy. Evidence of delivery and license access will be submitted to the payment provider.
How to Request Cancellation
Email: support@chatblu.com
Subject: “Cancellation Request – Order #[number]”
Include purchase email, phone, and reason. If eligible and before delivery, the team will confirm status and next steps.
Policy Updates
This policy may be updated without prior notice. The version on this page at the time of purchase applies to your order.
Contact
Support: support@chatblu.com
Phone/WhatsApp: +91 9068039239
Address: N53, Sector 51, Gurgaon 122018